Last week I called in the Permission guarantee of only delivering effective work.
Since I began Permission a few years back I have offered customers, both new and old, the capability to at any time to yell out and take up my 100% satisfaction guarantee.
That is if they are not totally happy with the work I provide then they simply they don’t pay.
When I have told others in similar industries about my offer I am usually challenged on the likelihood of it being abused, but in just a short 2.5 years of trading this has yet to occur.
Anyway a situation occurred last week where I called in the guarantee.
I had been asked by a client to do some copy writing for a print campaign. The brief was a tad vague (you can see where this is going) but there was some pressure to get things done quickly.
I took on the job and put some time into getting a draft worked through. Unfortunately the draft missed the base, as did subsequent revisions and in the end we decided that the work done was not worth using.
In hindsight more readiness to define the brief rather than hit the keys would have helped us both out. There were some learnings in there for both of us.
I put the guarantee in place as a way of sharing the risk with those wanting to engage an Internet Marketing advisor for the first time. I believe the saying is right “talk is cheap”, especially when it comes to online marketing.
In fact meaningless talk that doesn’t help your business should be FREE.
Hence the guarantee.
Have fun.